Privacy Policy
Butler by the Sea is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. This privacy statement describes how BUTLER BY THE SEA Pty Ltd collects and uses the Personal Information you provide on our Website: butlerbythesea.com . It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. If you have questions or concerns regarding this policy, you should contact us at hello@butlerbythesea.com
We collect the following Personal Information from you:
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
- Financial Information such as bank account numbers
- Preferences Information such as product wish lists, order history
- Demographic information such as age, education, gender, interests
We collect your personal information for the following purposes in relation to providing you with our travel services and advice and to assist you with booking travel and travel related products and services:
- Complete your travel bookings;
- Provide you with travel products, services and advice;
- Consider your request for a product or service;
- Assist in arrangements and reservations with suppliers (such as airlines, tour operators, car hire operators, hotels and insurance providers) in relation to the provision of a product or service;
- Collect and process payments, though us or a third party;
- Facilitate your participation in loyalty programs, competitions and/or newsletter subcriptions;
- Process a transaction through our websites, over the phone, through a mobile application;
- Personalise the service or communication we provide to you, tailor your experience on our website or other websites to your interests and make more appropriate travel recommendations;
- Investigate, detect and protect us and other third parties against, negligence, breach of contract, fraud, theft and other illegal activities; and
- Respond to and manage inquiries, complaints, feedback and claims.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at info@butlerbythesea.com. We enable you to create a profile, and share information such as messages, photos, and videos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information.
If you provide us Personal Information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We will share your Personal Information with third parties only in the ways that are described in this privacy statement. We do not sell your Personal Information to third parties. We may provide your Personal Information to companies that provide services to help us with our business activities such as:
- suppliers of products or services which you have selected (such as airlines, tour operators, car hire operators, hotels and insurance providers);
- third party travel service providers who assist in fulfilling the booking you have made;
- a person making your travel booking on your behalf;
- third party sponsors or co-sponsors of promotions on our website. Only information collected during a promotion will be disclosed to these parties;
- your employer, where you are an employee of one of our corporate, business or government clients and you are participating in an event or travelling for work purposes;
- government authorities and our insurers in the event of an accident, disaster or emergency
We may also disclose your Personal Information
- as required by law such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if Butler by the sea Pty Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information,
- to any other third party with your prior consent to do so.
Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. Butler by the Sea does not use this information for any other purpose.
We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include Personal Information.
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our Website. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.
Our Site includes links to other Websites whose privacy practices may differ from those of Butler by the Sea. If you submit Personal Information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Website you visit.
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at hello@butlerbythesea.com We provide two means for you to make a purchase on our site. You can either use our order form or a third-party payment option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third-party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at hello@butlerbythesea.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Butler by the Sea website is secured and monitored GeoTrust, a globally-recognized provider of TLS/SSL certificates—now powered by DigiCert, the industry-leader in high-assurance website security. All our pages are protected with GeoTrust True Business ID Extended Validation (EV) which provides maximum credibility and security.
Our Website includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal Information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it. You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on this Website to your profile page to share with others within your network. Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
To review and update your Personal Information to ensure it is accurate, contact us at hello@butlerbythesea.com.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.